Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.

The complaint is about the landlord's handling of repairs to the lighting in the communal car park.

The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.

The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of water ingress into the resident’s property.

The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating to the resident's rent account and portal access. The associated complaint.

This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint.

This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.

The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s property.

This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping.

The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The …

The complaint is about the landlord’s response to the resident’s reports about damp and mould.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s installation of CCTV. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard …

The complaint concerns the landlord’s handling of reports of water ingress.

The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy.

The complaint is about the landlord’s handling of a number of repairs at the resident’s home.

The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property.

The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.

The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.

The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift …

The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the property. Handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the resident’s reports of damage to his property as a result of the leak. Complaint handling.

The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.

The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.

This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.

The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and …