Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.

The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.

The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.

The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.

The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of leaks.

The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. Concerns about the suitability of temporary accommodation. Concerns about the theft of her daughter’s wheelchair. The Ombudsman has also looked …

The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store.

The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.

The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …

REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.

This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.

REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated …

The complaint is about the landlord’s handling of reports of faults with the communal lift.

The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. …

The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.

The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.

The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.