Housing Ombudsman Decisions

This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.

The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack in the kitchen ceiling, a faulty intercom, and bathroom handrail.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.

The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and radiators be repaired or replaced. The landlord’s handling of the assciated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of time taken to rectify this. The associated complaint handling.

The complaint is about the landlord's response to the resident’s reports about her fence.

The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.

The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.

The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint.

REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.

The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.

REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.

The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.

The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.

The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.

The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.

The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.

The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.

The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.

The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.

REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.

The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.

The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.

The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.

The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.

The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.

The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s front door.