Housing Ombudsman Decisions

The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.

The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.

The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.

The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.

The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.

The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.

The complaint is about the landlord’s handling of repairs to a faulty boiler.

The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.

The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.

The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of a replacement front door.

The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.

The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.

The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden.

The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.

The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain.

The complaint is about the information provided to the resident by the landlord regarding service charges.

The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.

The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.

The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint.

The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.

The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.

The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.

This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.