Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.

The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.

The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items …

The complaint is about the landlord’s handling of roof repairs, condensation and cold.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.

The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.

The complaint is about the landlord’s response to reports of ongoing damp and mould.

The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by …

The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. …

The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.

The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings and walls. The resident being moved into temporary accommodation. The resident’s request for a transfer to another property. The associated …

The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's enquiries about service charges. the complaint.

This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.

The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.

The complaint is about the landlord’s response to the resident’s reports of fly tipping.

The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.

The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns about a kitchen replacement.

The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.

This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.

The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour.

REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.

The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.

REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.

The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and request for compensation.

The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated complaint handling.

This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports of damp and mould; Complaint handling.

The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint.