Housing Ombudsman Decisions

The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.

The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.

The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in need of replacement. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.

The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints.

The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.

The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.

The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.

The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.

The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. …

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint.

This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in the property. Reports of a lack of fire escape provision. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s concerns relating to asbestos within his property. This Service has also investigated the landlord’s handling of the associated complaint.

The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint.

The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.

The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the resident’s property. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.

The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been …

This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.

The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.

This complaint is about the landlord’s handling of a leak in the resident’s property.

The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.

The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.

The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.

The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.

The resident’s complaint is about:

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.

This complaint is about the landlord’s handling of the resident’s request to be rehoused.

The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.

REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.