Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.

The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.

The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.

The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.

The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.

The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.

The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.

The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.

The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.

The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.

The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.

The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.

The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.

This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.

The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s …

The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.

This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.

This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.

REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.

The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.

This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.

The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.

REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This …

The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.

The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.

This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the …

The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.

The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.

The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.

The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.

The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.

The complaint is about the landlord’s handling of repairs to the resident’s property.

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.

This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.