Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.

The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.

The complaint is about the landlords handling of the resident’s reports of a roof leak.

The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.

The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.

This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.

The resident’s complaint is about the landlord’s handling of reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.

The complaint is about the landlord’s handling of the resident's reports of dampness at the property.

The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.

The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …

The resident’s complaint is about the landlord’s handling of a boiler repair.

The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.

The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.

This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.

The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.

The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the repair to the drainage system.

The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of bathroom and kitchen repairs.

The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.

The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of defects in a new build property.

The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.

The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints …

The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.

The complaint is about the landlord's handling of electrical repairs following a leak.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.

The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to …

The complaint is about the landlord’s handling of repairs to the communal boiler.

The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and …

The complaint is about the landlord’s handling of reports of a blocked kitchen sink.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.