Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.

The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.

The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.

This complaint is about the landlord’s handling of the:

The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.

The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.

The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.

The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.

The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.

The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.

The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.

The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.

The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.

The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.

The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.

The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.

The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.

The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.

The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.

The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.

The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.

The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.

REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.

The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.

The complaint is about the landlord’s response to various repairs raised by the resident.

The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and …

The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).

The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.

The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.

The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.

The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.

The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.

This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal …

The complaint is about the landlord’s handling of the replacement of the resident’s back door.

REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.

REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.

The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.