Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.

The complaint is about the landlords handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.

The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of flooding in his property.

The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.

The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.

The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.

The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.

This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.

The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.

The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.

The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak and the associated repairs. Complaint and the level of redress offered.

The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.

The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s defect reports.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.

The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.

The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.

The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.

The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.

The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.

The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.

The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.

The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.