Housing Ombudsman Decisions

The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.

The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s complaint.

The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint.

The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.

The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.

The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.

The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been investigated.

The complaint is about:

The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal cleaning. The resident’s concerns about communal lighting and electricity use from her supply. The resident’s …

The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.

The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.

This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.

The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.

The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of …

The resident complains about the landlord’s handling of his reports of his home overheating.

The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the resident’s property. The associated formal complaint into these matters.

The complaint is about the landlord’s:

The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.

The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.

REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.

The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.

REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.

The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. …

The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.

This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.

REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.

The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.

The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s …

The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.

The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.

The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.

The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.

The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. …

The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and …

The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost …

The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.

The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.