Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.

The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.

The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.

This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.

The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.

The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.

The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.

The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling …

The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.

The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.

The complaint is about the landlord’s handling of adaptations to the property.

The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.

The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.

The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.

The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.

The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.

The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of repairs to the resident’s balcony window.

The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.

The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.

The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.

The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.

This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent …

The complaint is about the landlord’s response to the resident’s report of a flood at his property.

The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.

The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about how the landlord handled arrears on the resident’s rent account.

The landlord's response to the resident’s reports about the condition of his porch roof.

The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports about:

This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.

The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.

REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s:

The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.

The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.

The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.

The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.

REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.