Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "borough" × Outcome: Maladministration ×

Showing 953 of 16,227 decisions matching "borough"

London Borough of Redbridge (202002349) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint handling of this matter.
Case 202002349 · 27 Jan 2021
Sandwell Metropolitan Borough Council (201912989) Maladministration
Complaint: Information and data management
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
Case 201912989 · 23 Dec 2020
Brentwood Borough Council (201915056) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord handled a boundary issue relating to the resident’s property.
Case 201915056 · 22 Dec 2020