Housing Ombudsman Decisions

The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.

The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

The complaint is about:

The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s …

The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.

The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong …

The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.

The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.

REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.

The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.

The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.

This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.

The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.

The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.

The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.

This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s …

The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the property. Response to the resident’s reports of repairs required to the boiler. Complaint handling.

The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.

The complaint is about the landlord’s response to reports that the resident’s window had been broken.

The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.

This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.

This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.

This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.

The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.

The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.

The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.

The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.

The complaint is about the landlord’s handling of repairs to the resident’s property.

This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.

The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of the: