Housing Ombudsman Decisions

This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.

The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.

The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s …

The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.

The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.

The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.

The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.

This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.

The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.

The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.

The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.

The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.

The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.

The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for an unsuccessful re-mortgage.

The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also …

This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.

The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .

The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.

The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.

The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.

The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.

The complaint is about the landlord’s handling of a leak in the resident’s roof.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.

The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.

The complaint is about the landlord’s response to the resident’s reports about damp and mould.

The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit.

The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.

The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).

The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.

The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.

The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.

The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.

This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.

The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.

This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.

The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.

The complaint is about the landlord’s revocation of permission to extend the garden at the property.

The complaint is about the landlord’s response to the resident’s request to run a business from her property.

The complaint is about the landlord’s handling of a leak into the resident’s property.

The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.

The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.