Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.

This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.

The complaint is about the landlord’s response to the resident’s reports of window disrepair.

The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.

The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.

The complaint is about the landlord’s decision to increase rent payments following an IT error.

The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.

The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of …

The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy …

The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.

The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s reports of repair following an escape of water. Response to leaks within the resident’s block. The Ombudsman has also investigated …

This complaint is about: The level of a service charge, following the time taken to set up a service charge account. The redress offered to the resident, following a complaint about the time taken to set up the service charge …

This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to another property.

REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.

The landlord's response to the resident’s reports about the condition of his porch roof.

This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid in 2016/17 and 2017/18.

The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.

The complaint concerns the landlord’s handling of the resident’s reports of fumes from the vehicle garage below her home.

The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the back door not closing properly. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed without her consent or notice. Complaint handling.

The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.

The complaint is about the landlord’s:

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.

The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.

The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.

The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.

REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.

The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale of her shared-ownership home, including information about the cladding on the building she resides in.

The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, with a single-glazed window following planning permission issues with the local authority. The landlord’s communication and complaint handling.

The complaint is about the landlord’s:

The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint handling of this matter.

The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her home.

The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.

The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.

The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.

The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.

The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).