Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.

The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated …

The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.

The complaint is about:

The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping

The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak.

The complaint is about the landlord’s response to the resident’s concerns about asbestos.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).

This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The resident’s report of a damaged sink.

The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a …

This complaint is about the landlord’s response to repairs to the balcony door.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.

The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.

The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.

The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.

The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.

The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.

The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her …

The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate.

The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.

The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to a chimney cowl and bath panel. We have also considered the landlord’s complaint handling.

This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling of remedial works following the leak. A leaking tap in her bathroom and her request for reimbursement of increased costs …

The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower head. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.

The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.

The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.

The complaint is about the landlord’s handling of a roof leak at the resident’s property.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of noise.

This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint.

The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint …

The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.

The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.

The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation …

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.