Housing Ombudsman Decisions

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:

The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.

The landlord’s response to the resident’s report of disrepair to the roof.

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.

The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.

The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.

The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.

The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff …

The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.

The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service charge items The landlord has increased the rent twice within a year The landlord has managed the rent account inappropriately …

The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.

REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.

The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.

REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.

REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]