Housing Ombudsman Decisions

The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.

The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.

The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The removal of the polystyrene tiles from the living room ceiling. The associated complaint.

REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also investigated the landlord’s handling of the associated formal complaint.

The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including the condition of the property. the refurbishment of the kitchen. The Ombudsman has also considered the landlord’s handling of the …

The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in, and the landlord’s handling of the subsequent repairs.

The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.

The complaint is about the time taken by the landlord to replace the loft insulation in the property.

The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.

The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.

The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.

The complaint is about the landlord’s response to:

The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety check. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area.

The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.

The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.

This complaint is about the landlord’s handling of the:

The complaint is about the landlord’s handling of repairs to the resident’s front doorframe.

The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.

The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.

The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . Reports of damp and mould at the property. The complaints handling. This report also considers the landlord’s record keeping.

This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange.

The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.

This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.

The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.

The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.

The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.

The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.

The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.

The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.

The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.

The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.