Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.

The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.

The complaint is about the landlord’s handling of:

The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.

The complaint is about the landlord’s response to the residents reports of an insecure front door.

The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.

The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.

The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.

The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.

The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.

The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record keeping.

The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her receiving a warning letter; The landlord’s response to the resident’s complaint about the conduct of an employee; The landlord’s complaint …

REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden.

The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling of the related complaint.

The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.

REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to […]

The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint.

REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.

The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.

The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen roof leak. associated complaint.

The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal complaint of this matter.

The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s handling of the resident’s reports of foxholes in the back-garden.

The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.

REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]

The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to …

The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.

The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.

The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.

REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.

The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.

The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s …

The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s rent arrears.

The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s request for an extension.

The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.