Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.

The complaint concerns how the landlord handled the replacement of the windows in the property.

This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.

The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.

The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.

The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.

The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .

The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.

The complaint is about the landlord’s response to reports of faulty windows by the resident.

The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.

This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal …

The complaint is about the landlord’s handling of the replacement of the resident’s back door.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.

This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.

REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.

REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.

This complaint is about the landlord’s handling of the resident’s move following a fire at her property.

The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour.

The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.

The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.

The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.

This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.

The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.

This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.

The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.

REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and request to be transferred to another property due to safety concerns. The related complaint.

The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.

This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried …

The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.

The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.