Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of a leak.

The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.

REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling …

The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.

The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.

The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.

This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.

The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of adaptations to the property.

The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.

The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.

The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping.

The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.

The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.

The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.

The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.

The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.

The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.

The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.

The leaseholder complains about the landlord’s handling of the application of contact restrictions.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.

The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the residents reports of damp and water ingress.

The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.

The complaint is about the positioning of fencing between the resident’s property and a neighbour.

The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.

The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s …

This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.

REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling …

The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s handling of the replacement of the resident’s floor.

The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.

The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as …

The complaint is about the landlord’s response to the resident’s reports of a leak.

The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.

The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.

The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.

The complaint is about the landlord’s handling of a refund into the resident’s rent account.