Housing Ombudsman Decisions

Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy with the landlord started on 21 May 2021. […]

Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]

Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]

Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mould concerns to the […]

Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The property is a flat in a block with a […]

Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]

Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]

Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]

Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]

Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]

Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]

Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived with her children in a 3-bed maisonette […]

Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]

Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]

Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]

Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]

Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]

Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]

Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]

Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]

Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background In 2024 the resident reported to the landlord cracks and holes in walls […]

Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]

Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]

Decision Case ID 202506714 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her daughter live in a third floor flat with […]

Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The landlord has said it had vulnerabilities for the resident recorded on […]

Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has advised the Ombudsman that she has […]

Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]

Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident’s boiler was turned off by a contractor as […]

Decision Case ID 202423262 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident lived in a 3-bedroom house with her non-dependent […]

Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her son. She […]

Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has said she has mental health vulnerabilities. The landlord has told […]

Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]

Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 5 children live in a 3-bedroom property suitable […]

Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident completed a mutual exchange to the property in July 2024. […]

Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lived in a 2-bedroom flat with her partner and […]

Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and his daughter lived in a first-floor property and […]

Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her 2 children. She was concerned about mould […]

Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a 3 bedroom semi–detached house. There were […]

Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident complained about damp, mould, and the need […]

Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]

Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident raised a complaint with the landlord about […]

Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 10 December 2025 Background The resident reported antisocial behaviour and noise […]

Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with a joint tenant and her daughter. […]

Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with her child in the ground […]

Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with 2 adult children and a grandchild. She reported […]

Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her daughter in a ground floor […]

Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom ground floor flat in […]

Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident has been a tenant of the landlord since January […]

Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a house. At the time of her complaint, […]

Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a 2-bed […]