Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.

The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …

The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of reports of faults with the communal lift.

The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.

The complaint is about the landlord’s handling of a shower rail repair.

The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.

The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.

The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.

The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.

The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.

The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident's reports of dampness at the property.

The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of reports of a blocked kitchen sink.

The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.

The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.

The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s annual gas safety check.

The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.

The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.

The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.

The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.

REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.