Housing Ombudsman Decisions

Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]

Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in 2-bedroom property and has physical health vulnerabilities. […]

Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]

Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]

Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident’s property is a 1-bedroom house. The property shares a communal […]

Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]

Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 October 2025 Background The resident lives in a 2-bedroom property […]

Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of the landlord. The property […]

Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The property is a 2-bedroom first floor flat. The resident has lived […]

The resident’s complaint is about the landlord’s handling of: Reports about damp and mould. Reports about leaks from the upstairs flat. Reports about noise nuisance from the upstairs neighbour. Repairs to the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of leaks into the property from the property above and associated repairs; reports of a blocked bath; reports of damp and mould; associated complaint.

Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lives with his wife in the property […]

Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]

Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The property is a 3-bed flat in a converted house. What the complaint is […]

Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]

Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]

Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]

Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]

Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is the shared owner of the property under a […]

Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]

Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]

The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s complaint handling.

Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]

Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]

Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]

The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint.

Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]

This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.

The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.

The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.

The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.

The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.

The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.

The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.

The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.

The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.

The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.

The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling …

The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.

The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.

The complaint is about the landlord’s handling of damp and mould at the resident’s property.