Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.

The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.

This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.

REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.

The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s balcony window.

The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.

The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.

The complaint is about the landlord’s handling of: Window repairs. The associated complaint.

The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.

The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.

The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.

This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.

The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding …

The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.

The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.

The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.

The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.

This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.

REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.

The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.

The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.

The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.

The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.

The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.

This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.

The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.

The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.

The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.

The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.

The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.

The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s query about window cleaning.