Housing Ombudsman Decisions

The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.

This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.

The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.

The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.

The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.

The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.

The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.

REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record …

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.

The complaint is about the landlord’s handling of a door and window repair.

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.

The complaint is about the landlord's handling of the resident's reports of noise disturbance.

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.

The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.

The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.

REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.

The complaint is about the response to leaks into the property.

REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.

The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

The complaint is about the resident’s Gas Safety inspection on 2 April 2020.

The resident has complained about the landlord’s handling of repairs to her property.

The complaint is about: The landlord’s handling of planned works. The cost of the planned works.

The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.

The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.

This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.

The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was undertaking adaptation repair works. The Astro turf at the property whilst the landlord was undertaking …

The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of repairs in the property.

The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling.

This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.

The resident complains about the landlord’s handling of a number of repairs at the property.

The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.

The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to her front door. Repairs to remedy poor external drainage and a collapsed kitchen underfloor pipe. The resident has complained about …

The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her subsequent formal complaint. The Ombudsman has also considered the landlord’s record keeping.