Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,680 of 16,227 decisions matching "council"
Tower Hamlets Council (202010991)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.
Barking and Dagenham Council (201911211)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.
Birmingham City Council (202013007)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.
Barnet Council (202006969)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.
Stevenage Borough Council (202013153)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Tower Hamlets Council (202016524)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
Arun District Council (202010488)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.
Southwark Council (202003378)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
Birmingham City Council (202002975)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a leak from the roof.
Swindon Borough Council (202008806)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.
Islington Council (202003808)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.
Camden Council (202010569)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.
Hammersmith and Fulham Council (202009410)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.
Hammersmith and Fulham Council (202011017)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.
Southwark Council (202011769)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Haringey Council (202010916)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
Tower Hamlets Council (202005068)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Adur District Council (202001176)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202009699)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.
Hammersmith and Fulham Council (202009329)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
Greenwich Council (202005808)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Leicester City Council (202007082)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Stevenage Borough Council (202009309)
Maladministration
Complaint: Local Authority / ALMO or TMO
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Camden Council (202004959)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of order. Complaint handling.
Waltham Forest Council (202004117)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered insufficient compensation in its response.
Wandsworth Council (202002164)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.
Southwark Council (201912677)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.
Islington Council (202006439)
Maladministration
The complaint is about the landlord’s:
Lambeth Council (202011897)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the communal stairwell and the bedroom in the property.
BCP Council (201915205)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Hammersmith and Fulham Council (202004933)
Maladministration
REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Greenwich Council (201909305)
Maladministration
The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sheffield City Council (201910086)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about major works and service charges. the landlord’s complaints handling.
Newham Council (201907092)
Maladministration
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.
Southwark Council (202001796)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.
Birmingham City Council (202010091)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.
Kingston upon Thames Council (201903721)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about the landlord’s handling of their reports of anti-social behaviour.
Birmingham City Council (202007242)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.
Sandwell Metropolitan Borough Council (201906786)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
Southwark Council (202004554)
Maladministration
Complaint: Leaseholder
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Kingston upon Thames Council (202000973)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.
Haringey Council (202005882)
Maladministration
Complaint: Case Review
The complaint concerns the landlord’s administration of the resident’s rent account.
Birmingham City Council (201915233)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.
Dudley Metropolitan Borough Council (202003643)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.
Hammersmith and Fulham Council (202003737)
Maladministration
Complaint: Local Authority / ALMO or TMO
The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.
Southwark Council (201913530)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Southwark Council (201915518)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Waltham Forest Council (202009252)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.