Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.

The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak

The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.

REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.

The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.

The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.

The complaint is about the landlord’s:

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.

The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer compensation for the inconvenience caused.

The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.

The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint

The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet …

The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.

The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.

REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. The Landlord’s complaint handling of this matter.

The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.

The complaint refers to:

The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.

REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.