Housing Ombudsman Decisions

The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.

The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.

The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.

The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.

This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.

The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.

The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.

The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.

The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.

The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and request to be transferred to another property due to safety concerns. The related complaint.

The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.

This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried …

The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.

The complaint is about the landlords handling of the residents reports of a moth infestation in the property.

The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the …

The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.

The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.

The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.

The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.

The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.

The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.

The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s …

The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.

The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling …

The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.

The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.

The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.

The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.

The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.

The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his property.

The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.

The complaint is about the landlord’s handling of adaptations to the property.

The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.

The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.

The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs neighbour in a previous property. The arrangements for moving and the administration of the resident’s rent account following a decant …

The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.

The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.