Housing Ombudsman Decisions

This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.

The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.

The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.

The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.

The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.

The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.

The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to the site has allowed access to the property, and antisocial behaviour (ASB).

The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and the landlord’s response on bringing this matter to its attention.

The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.

The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also …

The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.

The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.

The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.

The complaint is about the positioning of fencing between the resident’s property and a neighbour.

The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.

The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint.

The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.

The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s …

The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.

The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.

The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.

The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.

The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as …

This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.

The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.

The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.

This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.

This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.

This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.

The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.

The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.

This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.

The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.

The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.

The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property via the roof. Water ingress to the rear of the property via a window.

The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.

The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.

The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.