Housing Ombudsman Decisions

The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.

This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.

The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.

The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of repairs required to the drainage system.

The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding …

The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.

The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.

The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.

This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.

The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.

The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.

The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.

The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.

The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.

The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.

The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.

The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.

The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.

The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.

This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent …

The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.

The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s revocation of permission to extend the garden at the property.

The complaint is about the landlord’s response to the resident’s request to run a business from her property.

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.

The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.

The complaint is about the landlord’s response to the resident’s report of a flood at his property.

The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.

The complaint is about the landlord’s handling of a leak into the resident’s property.

The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.

The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.

The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.

The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.