Housing Ombudsman Decisions

The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. How the landlord handled her formal complaint.

The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive noise from the communal door to the building; cigarette smoke entering his property from outside the building.

This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to another property.

The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation to this, and level of compensation offered. The lack of reimbursement for the costs incurred. The Ombudsman has also considered …

The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.

The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.

The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. The associated complaint.

The complaint is about the landlord’s response to the resident’s request for repairs at the property.

The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the rear door at the property. The landlord’s complaints handling has also been investigated.

The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the standard of cleaning in the communal areas at his property and consequent request for a refund of his service charge. …

This complaint is about the landlord’s response to ongoing mould and damp issues at the property.

The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.

The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of …

The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint into the matter.

The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods …

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in …

The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.

The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.

The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.

The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.

The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External doors. Bathroom.

The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should have been identified by the landlord’s mutual exchange inspection. How the landlord handled the formal complaint.

The complaint is about the landlord’s handling of boiler repairs at the property.

The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.

This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.

The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.

The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.

This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.

The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.

The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.

This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the …

The complaint is about the landlord’s handling of reports of damp and mould at the property.

The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs and associated damage. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property.

The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.

The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the back door not closing properly. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from her property’s communal lighting.

The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The landlord’s handling of the associated complaint.

The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. …

The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.

The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.

This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.

The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the …

The complaint is about the landlord’s handling of a gas safety check at the property.

The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.