Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.

The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing …

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.

The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.

The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.

The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.

The resident’s complaint is about the landlord’s handling of reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.

The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)

The complaint is about the landlord’s handling of repairs to the communal boiler.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.

The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.

The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated …

The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.

The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.

The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.

The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.

The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is regarding the landlord’s handling of repairs to the guttering.

The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.

The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.

The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.

The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.

The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.