Housing Ombudsman Decisions

Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]

Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]

Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]

Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 November 2025 Background The resident lives in a flat with two other joint […]

Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a 2-bed house with her partner […]

Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has told the landlord that she is vulnerable and […]

Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident has been a tenant of the landlord at […]

Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder. She raised concerns regarding the repairs, […]

Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord, and her tenancy began […]

Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident became a leaseholder of the property in October 2018. […]

Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]

Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]

Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]

Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]

Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]

Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her young children. […]

Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]

Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]

Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]

Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2 bedroom flat with her daughter. […]

Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house with his wife and 8 […]

Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house under an agreement […]

Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor with […]

Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house with her partner […]

Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lived in a 4-bedroom flat. He reported on […]

Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of the landlord. The property […]

Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident has been a tenant of the landlord for over […]

Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident reported a bathroom leak in July 2022 affecting the […]

Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat in a block. […]

Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bed house with her 3 children. […]

Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]

Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom flat. She reported that there […]

Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]

Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]

Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a first floor, 2 bedroomed flat. What the […]

Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]

Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident holds an assured tenancy with the landlord, which began […]

Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is the shared owner of the property under a […]

Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]

The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to recognise and record a resident’s vulnerabilities. The Ombudsman has also considered the landlord’s complaint handling.

Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 1-bedroom ground-floor flat, which is part of […]

Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]

The complaint is about the landlord’s handling of repairs following a leak.

Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]

Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]

Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy with the landlord. The […]

Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.