Housing Ombudsman Decisions

Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]

Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 October 2025 Background The resident lives in a ground-floor 2-bedroom […]

Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom, […]

Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor flat with communal […]

Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 October 2025 Background The resident lives in a 2-bedroom property […]

Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom […]

Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat. The resident […]

Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a lower-ground floor flat owned […]

Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident reported damp and mould in December 2023, and […]

Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 28 October 2025 Background The resident lives in a 2-bedroomed flat on the top […]

Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]

Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The resident lives in a 3-bedroom flat, comprising […]

Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]

Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]

Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]

Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]

REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom first floor […]

Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]

Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]

Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]

Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]

The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint.

Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]

Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]

Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]

Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]

The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.

Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]

This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.

Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]

The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.

The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.

The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.

The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.

The resident’s complaint is about the landlord’s handling of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.

The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.

The landlord’s handling of the recurrent loss of heating and hot water over the winter period.

The complaint is about the landlord’s response to the resident’s:

The complaint is about the landlord’s response to the resident about service charge arrears.

The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.

The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.