Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.

The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.

The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.

The complaint is about the landlord’s communications with the resident in relation to building safety.

The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.

The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.

The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.

The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.

The complaint is about the landlord’s handling of the complaints about a roof leak.

The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated …

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.

The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.

The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.

The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. …

The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.

The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.

The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.

The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.

The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling …

The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.