Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect of this.

The complaint is about the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The complaint is about the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.

The complaint is about the landlord’s response to the resident’s report of water contamination at the property.

The complaint is about the standard of cleaning carried out at the property.

The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.

The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.

The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.

The complaint is about the level of compensation the landlord offered the resident following a leak into her property.

The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.

The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.

The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.

The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.

The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.

The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.

The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling

The complaint is about the landlord’s response to the resident’s reports of rodents in her property.

The complaint is about the landlord’s refusal to allow the resident to purchase the property.

The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.

The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.

The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.

The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.

The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.

The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …

The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.

The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.

The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.

The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay …

The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.

The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the landlord's handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.

The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the communal stairwell and the bedroom in the property.

This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.

The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:

The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.

The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint …