Housing Ombudsman Decisions

The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about major works and service charges. the landlord’s complaints handling.

The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.

The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.

The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.

The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.

The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.

The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.

The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.

The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.

The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.

The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.

The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.

The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct.

The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and …

The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.

The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.

The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.

The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.

The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.

The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns a property in. Response to the resident’s request to reimburse the costs which she had incurred in attempting to sell …

The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff …

The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, with a single-glazed window following planning permission issues with the local authority. The landlord’s communication and complaint handling.

The resident complains about the landlord’s response to his reports of damp and mould in the property.

The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.

The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.

The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint

The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service charge items The landlord has increased the rent twice within a year The landlord has managed the rent account inappropriately …

The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.

The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.

The complaint concerns the landlord’s handling of remedial works at the property for mould and damp.

The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet …

The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.

This complaint is about the landlord’s response to the resident’s reports of mould in her property.

The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.

The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. The Landlord’s complaint handling of this matter.

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of …

The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) …

The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.

The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.