Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "property" × Outcome: Maladministration ×

Showing 2,054 of 16,227 decisions matching "property"

Catalyst Housing Limited (201914610) Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.
Case 201914610 · 17 Dec 2020
Futures Homescape Limited (202000161) Maladministration
Complaint: Old Property Condition categories
The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.
Case 202000161 · 17 Dec 2020
London & Quadrant Housing Trust (201915906) Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.
Case 201915906 · 17 Dec 2020
Lambeth Council (202003014) Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
Case 202003014 · 9 Dec 2020