Housing Ombudsman Decisions

REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlords handling of the resident’s report of leaks from his roof.

This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.

The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.

The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.

REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.

REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the way the landlord handled:

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.

The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.

The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.

The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.

The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their partner. The associated complaint.

The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.

This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.

The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.

The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.

The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.

The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.

This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.

The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.

The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the …

The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.

The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.

The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.

The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.

The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).

The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.

The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.

The resident complains about how the landlord responded to her reports of damp and mould in the property.

The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property.

This complaint is about the landlord’s response to various repairs at the property.

The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).

The resident has complained about the landlord's handling of his reports of anti-social behaviour (ASB).

The complaint is about: The landlord’s response to the resident’s report of damp and mould in her bathroom, in relation to its offer of compensation. The landlord’s complaint handling.

The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. How the landlord handled her formal complaint.

The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive noise from the communal door to the building; cigarette smoke entering his property from outside the building.

The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The landlord’s complaint handling.

The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and harassment. The landlord’s complaint handling.

The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new washing line. The Ombudsman has also considered how the landlord responded to the resident’s complaint.

The complaint refers to: The landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.

The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.