Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.

The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.

The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.

The resident has complained about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.

The complaint is about the landlord’s handling of a shower rail repair.

The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.

The complaint is about how the landlord handled the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.

The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.

The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: …

The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.

The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.

The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.

The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.

The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, and mould. His complaint.

The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.

The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and noise nuisance. Request for a housing transfer.

The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.

The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.

The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.

The complaint is about the landlord’s response to communal lift repairs.

The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.

The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.

The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.