Housing Ombudsman Decisions

Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]

Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]

Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]

Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]

Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and […]

Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]

Decision Case ID 202334769 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident’s flat is on a development managed by a third-party managing agent. […]

Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 2-bedroom ground floor flat in a block. […]

Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s home is an alms-house leased from the local Council. The landlord […]

Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]

Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident moved to the property, a 2-bedroom flat, in December 2022. […]

Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a flat in a communal building. He […]

Decision Case ID 202509644 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident moved into a 2-bedroom bungalow in October 2021. Soon after, […]

Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident’s annual gas safety check was due in June […]

Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bed maisonette with her son. She […]

Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom flat with her 2 children. […]

Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident, a leaseholder of a one-bedroom flat in a mixed-tenure […]

Decision Case ID 202333995 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background Having received his new service charges for 2023 to 2024, […]

Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported concerns about the windows in her child’s bedroom and […]

Decision Case ID 202334619 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident has complained that she has paid for services […]

Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a house which had previously been inspected […]

Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. […]

Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat with his partner […]

`Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident has lived in a one bedroom bungalow since 11 […]

Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 Background The resident lives in a 3-bedroom semi-detached house. In October 2024, the landlord […]

Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a house. A partition wall separates his bathroom […]

Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]

Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident’s property is within a converted house. She […]

Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]

Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]

Decision Case ID 202330411 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives on the ground floor of a block of flats. […]

Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The property is a flat in a 4-storey, purpose-built block. The landlord has confirmed […]

Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]

Decision Case ID 202347299 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a flat in a communal building with her […]

Decision Case ID 202423441 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident is an assured tenant of the landlord. Her tenancy started […]

Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a one-bedroom property on the fifth […]

Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 25 November 2025 Background As part of planned works, the landlord’s contractor replaced the […]

Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 Background The complainant rented out the property, which is a second floor flat, […]

Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a 1-bedroom ground floor flat in a 4-storey […]

Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident reported in January 2023 that her kitchen window was cracked. […]

Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has complained to the landlord about a sewage smell coming […]

Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has been represented by her father in respect of […]

Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident and her husband have raised concerns about Anti–social Behaviour (ASB) […]

Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident complained to the landlord that it had not resolved […]

Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident reported recurring damp and mould in his property to the […]

Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a top floor, 2-bedroom flat. She […]

Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a block of flats. There is a […]

Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]

Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]

Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 2-bed house with her daughter. In June 2024, […]