Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her bedroom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould …

The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the bathroom flooring. the living room floorboards. the front door. damp and mould in the bedrooms …

The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, …

The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.

The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated complaint.

The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the subsequent repairs to the property. Response to reports of a gas leak in the property. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and kitchen.

The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.

The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering …

The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.

The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the bedroom window.

The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour; the resident’s complaint.

The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent associated repairs she requested to floorboards, flooring (including carpets), the bath, ceilings and a cupboard on the floor below; To …

The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould in the bathroom, kitchen and one of the bedrooms. Repair works to the bathroom door, shower rail, bath panels and …

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and windowsill. Reports concerning the communal areas including the solar panels being defective and …

The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom wall and damp and mould. A request for a rent rebate following an alleged overpayment. This investigation has also considered …

The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.

The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs toilet. the installation of the radiator on the resident’s landing. repair work to the resident’s daughter’s …

The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and …

The complaint is about the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it to replace the carpets in the hallway and a bedroom.

The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her new-build property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.

The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.

The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.

The complaint is about the landlord’s handling of a bedroom window repair.

The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.

The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.

The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.

The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.

The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.

The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.

This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.

The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.

The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.