Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.

The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint

The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is regarding the landlord’s handling of repairs to the guttering.

The landlord’s response to the resident’s report of staff misconduct.

The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.

This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.

The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.

The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the …

The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.

The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint.

The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to flooring. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.

The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.

The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.

The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the …

The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.

The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.

The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.

The complaint is about the landlord’s handling of repairs to the garden and external doors.

The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.

REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]