Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.

The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.

The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The …

The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.

The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The …

The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.

The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.

The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.

The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of damp and mould in the property.

The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and associated repairs. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.

The complaint is about:

The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping

The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.

The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.

The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation …

The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.

The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.

The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered …

The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.

The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of …

The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s handling of the complaint.

The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and downstairs toilet. other repairs, in particular damaged internal doors, repairs to the kitchen, and …

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.

The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.

The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.

The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.