Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.

The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.

The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.

The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated complaint.

The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.

The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.

The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord's handling of reports of damp and mould and the associated repairs.

The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.

This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.

The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.

The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.

The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling …

The complaint is about the landlord’s handling of the resident’s report of low water pressure.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.

The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a gutter leak.

The complaint is about the landlord’s handling of the resident’s request for a new kitchen.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.

The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back …

The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.

The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.

The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.

The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.