Housing Ombudsman Decisions

Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]

The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint.

The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. We have also considered the landlord’s complaint handling as part of the investigation.

Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]

Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]

Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in supported housing. She has complained about how […]

The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.

Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground maintenance. Pest control. We have also considered the landlord’s complaint handling.

Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]

Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]

The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]

Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]

The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.

The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.

The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.

The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.

The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.

The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.

The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.

The complaint is about the landlord’s handling of repairs to a brick storage shed.

The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the …

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.

The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling …

The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of window repairs.

The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.

The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.

The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.

The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.

This complaint is about the landlord’s response to the resident’s reports of rats at her property.

The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.

The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.

The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.

The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.