Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.

The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.

The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.

The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.

The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.

The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of leaks.

REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.

REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated …

The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.

The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.

The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.

The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.

The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.

The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.

The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.

The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.

The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.

The complaint is about the landlord’s handling of balcony repairs.

The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s …

The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.

The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. …

The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated …

The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.

The resident’s complaint is about the landlord’s handling of a boiler repair.

The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.

The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.