Housing Ombudsman Decisions

The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.

The complaint is about the landlord’s handling of the resident's reports of dampness at the property.

The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.

The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …

This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.

The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of defects in a new build property.

The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints …

The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and …

The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.

The complaint is about the landlord’s response to the resident’s reports of flooding in his property.

The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.

The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.

The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.

The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.

The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.

The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.

The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.

The complaint is about the landlord’s handling of the resident’s reports of pests in the property.

The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.

The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the …

The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.

The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The …

The complaint is about the landlord’s response to the resident’s reports of leaks in the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated repairs. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.

The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.

The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.